BILL EXPLAINER
Understand Your Bill
Confused about your bill? No problem! You can find information on exactly what each line of your bill means right here.
Interactive Bill Explainer
If you’re wondering about what certain fees mean and how your charges are calculated, check out our interactive bill below. Hover over different sections of the bill for detailed explanations.
Account Summary
This is a summary of your account information including your unique account number and other identifying information related to your account.
Statement Summary
This is your statement summary for the current billing cycle. It provides you information on the total amount due and payment due date.
Messsage Centre
Important updates about your uTrack services will appear here. Please read it every month
Bill Breakdown
This is the breakdown of charges for the current billing period. See below for details.
Balance Forward
Unpaid amounts from previous billing periods are shown here. All outstanding balances are due immediately.
Water Usage
This represents the amount of water used during this billing period. The rate is set by your local municipality.
Water Base Charges
This is the fee for delivering water to your home and for the maintenance of piping infrastructure.
Water Service Fees
This fee is charged for water utility service and is charged to all active accounts with or without consumption. It covers maintenance, installation, repair, warranty, re-certification. Additionally, the fee accounts for meter reading, billing, customer service, and the overall maintenance of accounts.
Water Charges - Total
This represents the total water charges for your account during this billing cycle.
Electricity Usage
This represents the amount of electricity used during this billing period. These rates are set by the Ontario Energy Board (OEB)
Delivery
This is the cost of delivering electricity to your home.
Regulatory
This is the cost of maintaining the provincial electrical grid system and is managed by the Independent Electricity Systems Operator (IESO)
Electricity Charges - Total
This is the total charges related to electricity.
Gas Usage
This represents the amount of gas used during this billing period. The rate is set by your local municipality.
Gas Base Charges
This is the fee for delivering gas to your home and for the maintenance of piping infrastructure.
Gas Service Fees
This fee is charged for gas utility service and is charged to all active accounts with or without consumption. It covers maintenance, installation, repair, warranty, re-certification. Additionally, the fee accounts for meter reading, billing, customer service, and the overall maintenance of accounts.
Gas Charges - Total
This represents the total gas charges for your account during this billing cycle.
Security Deposit
The security deposit is an amount that you may be required to pay upfront to secure your utility account and protect against non-payment risk.
Paper Billing Fee
This is the fee for paper billing. Eliminate this fee by turning on paperless billing.
Account Setup Fee
This is a one-time setup fee for opening a new account.
Late Payment Fee
Late payment fees will be applied to overdue balances.
For details on all potential fees and charges, please refer to our terms and conditions.
Usage History
These charts show how your daily utility usage has changed over time.
Detachable Slip
This section is only used if you are mailing in your payment. Detach along the dotted line and include it with your payment.
Contact Information
If you have any questions or concerns about your bill, you can contact us via phone, email, or visit utrack.energy for more information.
Bill Definitions
This section contains definitions for important terms that may be found on your bill.
Payment Methods
We offer a variety of payment options for your convenience. For more information, visit utrack.energy/pay-a-bill/
Meter Readings
This section displays the metering data retrieved from this billing period.
Moving Out
This section provides important information about moving out and disconnecting your utility services.
Online Account Features
This section shows you what you can do with your uTrack online account and mobile app - like viewing past bills, making payments, tracking usage, and managing your account settings.
This is a summary of your account information including your unique account number and other identifying information related to your service location.
This represents the amount of electricity used during this billing period. These rates are set by the Ontario Energy Board (OEB)
Time Of Use (TOU)
Your bill will be split into 3 different time periods: Off-Peak, Mid-Peak, and On-peak. The cost and amount of electricity used for each period will be clearly shown.
Tiered
Your bill will be split into 2 categories: Tier 1 and Tier 2. You can use a certain amount of electricity at the lower tier price before the higher tier price is charged.
This represents the amount of water used during this billing period. The rate is set by your local municipality.
This represents the amount of gas used during this billing period. The rate is set by your local municipality.
This is the cost of delivering electricity to your home including the cost of maintaining the infrastructure.
This is the cost of maintaining the provincial electrical grid system and operating the wholesale electricity market. It is managed by the Independent Electricity Systems Operator (IESO)
The security deposit is an amount that you may be required to pay upfront to secure your utility account and protect against non-payment risk.
This is the fee for using paper billing and it covers the cost of printing and mailing physical bills. Eliminate this fee by turning on paperless billing.
This is a one-time setup fee for opening a new account.
A monthly late payment fee of 1.5% of total outstanding balance of the account is charged when the balance is overdue. This equates to 19.56% of total outstanding balance annually.
This is your statement summary for the current billing cycle. It provides you information on the statement date, total amount due, and payment due date.
This chart shows your average daily electricity or water usage for the current billing cycle.
This section displays the metering data retrieved from your meter this month.