FAQ
Frequently Asked Questions
Got a question or unsure about a move in or move out process? We’ve got you covered. Explore our FAQ and find the answers you need.
Got Questions About Your Account?
We’ve got answers.
Please complete the Move-in Form to set up your account with uTrack™. Once submitted, you will receive a confirmation email regarding the result and an email instruction to create your login details within 3-5 business days.
As the unit owner, please have your tenant complete the Move-in Form. You do NOT need to submit a Move-out form unless you are selling the unit.
**Note: The owner is responsible for all utility charges until the tenant’s Move-In Form is processed, even if your tenant has moved into the unit. Therefore, please ask your tenant to complete the form at their earliest convenience.
Please complete the Move-out Form at least 2 weeks before your move-out date. Once submitted, you will receive a confirmation email regarding the result within 3-5 business days.
**Note: Please be ready to provide your Lawyer Information for us to verify the transfer of ownership. Also, please ensure that the new owner completes the Move-in Form. You will be responsible for the utility charges until your Move Out request is successfully processed and the new owner Move-in form is received, even if you’ve already moved out.
Please complete the Move-in form to set up your account with uTrack™. Once submitted, you will receive a confirmation email that your request is approved and an email instruction to create your login details within 3-5 business days.
**Note: You are responsible for all charges on your utility accounts until your Move Out request is approved, even if you’ve already moved out.
Please complete the Move-out form at least 2 weeks before your move-out date. Once submitted, you will be sent a confirmation email within 3-5 business days.
Once processed, please submit a Move-in form with your new unit details.
**Note: You cannot submit a new move-in form until your move-out form has been processed.
To switch to E-billing billing, please Log In to your account, navigate to the “Bills” section, and turn on “Go Paperless with E-bills”.
Your first bill will include the following:
- A one-time Setup fee for each utility service
You can find information about your “Billing Rates and Fees” within the uTrack™ Portal. - Consumption charges for your first billing cycle.
- The first of six security deposit installments.
- A one-time Setup fee for each utility service
- You can set up for PAP by logging into your uTrack™ Portal account.
- Please note that PAP needs to be set up for each utility account, such as Electricity AND Water.
uTrack™ offers the following payment methods for your utility bills:
Pay via
- Pay via Portal (Pay by card)
- Set up PAP via Portal
- Quick Pay (Pay by card without logging in to the portal)
- Pay by Bank (In-person or Online Banking)
- Payee: EDGECOM ENERGY INC
Pay by Cheque:
EDGECOM ENERGY INC.
5775 Yonge Street
Suite 1205 (Mailbox#34)
North York, ON, M2M 4J1
For more details, please visit https://utrack.energy/pay-a-bill/
**Note: To ensure your cheque is processed on time, please send it well in advance (7-10 days) before the due date to account for any postal delays. We will consider the date we receive the cheque as the payment date. It is also recommended to use a reliable mailing service, include all necessary information, and monitor your bank account for cleared payments.
Still have questions?
If you can’t find answers to your questions in our FAQ section, you can always contact us. We will get back to you shortly.