At uTrack Energy, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Collection of Personal Information

We collect personal information for the purpose of providing sub-metering services, which includes:

• Name, contact details (email, phone, address), and sub-metering account details.
• Usage data, including utility consumption for billing purposes.
• Technical information such as IP address and device data for service optimization.

We collect this information with your explicit consent and only for purposes directly related to the sub-metering services we provide.

2. Use of Personal Information

Your personal information is used for:

• Accurate billing and monitoring of your utility consumption.
• Communicating service-related updates.
• Complying with regulatory requirements and responding to legal obligations.

We only use your information for the purposes outlined unless additional consent is provided by you.

3. Consent

By engaging with our services, you consent to the collection and use of your personal information in accordance with this policy. You may withdraw your consent at any time; however, this may affect our ability to provide sub-metering services.

4. Sharing Personal Information

We share your personal information only with:

• Utility providers or other service providers necessary for delivering sub-metering services.
• Legal authorities, if required by law or regulation.

Third parties are required to adhere to the same privacy standards, and we will not share your personal information without explicit consent unless required by law.

5. Protection of Personal Information

We implement security measures to safeguard your personal information from unauthorized access or disclosure. Access is restricted to authorized personnel involved in providing your sub-metering services.

6. Retention of Personal Information

Your personal information is retained only as long as necessary to fulfill billing, regulatory, and legal obligations. Once your information is no longer needed, we will securely delete or anonymize it.

7. Access and Correction

You have the right to access and correct any of your personal information. To review or update your data, please contact our Privacy Officer.

8. Opt-Out and Withdrawal of Consent

You may opt out of communications or withdraw your consent for the collection and use of your personal information at any time. Please note that doing so may affect our ability to provide you with ongoing sub-metering services.

9. Changes to This Policy

We may update this policy as needed to reflect changes in regulations or our practices. Any significant updates will be communicated via our website.

10. Contact Information

For questions, requests, or concerns regarding your personal information or this privacy policy, please contact our Privacy Officer at info@utrack.energy.