Understand Your Bill
Confused about your bill? No problem! You can find information on exactly what each line of your bill means right here.
Interactive Bill Explainer
If you’re wondering about what certain fees mean and how your charges are calculated, check out our interactive bill below. Hover over different sections of the bill for detailed explanations.
Your Bill Explained
This is a summary of your account information including your unique account number and other identifying information related to your service location.
This represents the amount of electricity used during this billing period. These rates are set by the Ontario Energy Board (OEB)
Time Of Use (TOU)
Your bill will be split into 3 different time periods: Off-Peak, Mid-Peak, and On-peak. The cost and amount of electricity used for each period will be clearly shown.
Your bill will be split into 2 categories: Tier 1 and Tier 2. You can use a certain amount of electricity at the lower tier price before the higher tier price is charged.
This represents the amount of water used during this billing period. The rate is set by your local municipality.
This is the cost of delivering electricity to your home including the cost of maintaining the infrastructure.
This is the cost of maintaining the provincial electrical grid system and operating the wholesale electricity market. It is managed by the Independent Electricity Systems Operator (IESO)
The security deposit is split into 6 payments of $25. When you move out, the security deposit is returned to you if your account is in good standing. We may deduct from the deposit if there are any payment issues or consistently late payments.
This is the fee that covers the cost of data collection and storage, producing the bills, and other administration related costs.
This is the fee for using paper billing and it covers the cost of printing and mailing physical bills. Eliminate this fee by turning on paperless billing.
This is a one-time setup fee for opening a new account.
A monthly late payment fee of 1.5% of total outstanding balance of the account is charged when the balance is overdue. This equates to 19.56% of total outstanding balance annually.
This is your statement summary for the current billing cycle. It provides you information on the statement date, total amount due, and payment due date.
This chart shows your average daily electricity or water usage for the current billing cycle.
This section displays the metering data retrieved from your meter this month.